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3 Steps to Smart Computer Service


Online Quote in 3 Easy Steps Jump to: Step 1 - Step 2 - Step 3

Here you will find a comprehensive list of many common computer problems & symptoms following by possible causes, solutions and prices. To make sure we provide the right solution, our technician will test your computer to confirm the solution and cost with your before we proceed with any repairs.

START HERE

Click on problem that your computer has
 
A. My computer has virus & spyware I. My laptop keyboard is damaged
B. My computer doesn't boot into Windows J. My laptop screen image is distorted
C. My computer doesn't power on K. My computer cannot connect to the Internet
D. My computer powers on but nothing shows on screen L. I want to recover my data
E. Blue screen of death errors, crashes, freezes M. My laptop is overheated
F. My laptop screen is broken N. I want to upgrade my computer
G. My laptop screen is faded, dark (backlight problem) O. My computer problem is not listed here
H. My laptop doesn't charge the battery  

Step 1. Know the problem
  1. My computer seems to have virus & spyware:                                                                                   To Top

    Possible symptoms:
    1. Warning messages from anti-virus software
    2. Constant pop-up advertisements
    3. Computer becomes very slow
    4. Internet becomes very slow
    5. Computer background changed unwillingly
    6. Blue screen of death errors, crashes
    7. Web browser redirects you to unwanted sites

    Possible causes and solutions:
    1. Virus or spyware infection --> See our 1. Virus & spyware removal service

  2. My computer doesn't boot into Windows (lights are on, screen shows images/texts):                         To Top

    Possible symptoms:
    1. Computer keeps restarting but never boots into Windows
    2. Error messages when starting up
    3. Blue screen of death errors
    4. Computer boots to Windows User Account login, but not going any further

    Possible causes and solutions:
    1. Windows corrupted --> See our 2. Windows/Mac reinstallation service
    2. Faulty Hard drive --> See our 3. Hard drive replacement service
    3. Faulty RAM --> See our 4. RAM replacement service
    4. Other hardware failure --> See our 19. General part replacement service

  3. My computer doesn't power on (no lights from computer, nothing on screen):                                  To Top

    Possible symptoms:
    1. Nothing happens when you press power button
    2. Liquid spilt on laptop

    Possible causes and solutions:
    1. Desktop PC: PSU failure --> See our 5. PSU replacement service
    2. Laptop: Power socket broken --> See our 6. Laptop power socket repairs/replacement service
    3. Laptop: Power adaptor failure --> See our 7. Laptop power adaptor replacement service
    4. Laptop: Motherboard failure --> See our 9. Laptop motherboard repairs/replacement service

  4. My computer powers on but nothing shows on screen:                                                                      To Top

    Possible symptoms:
    1. Power is on, lights are on but nothing shows on screen
    2. Liquid spilt on laptop

    Possible causes and solutions:
    1. Desktop PC: Motherboard failure --> See our 8. Desktop PC motherboard replacement service
    2. Laptop: Motherboard failure --> See our 9. Laptop motherboard repairs/replacement service
    3. Other hardware failure --> See our 19. General part replacement service

  5. My computer shows Blue screen of death errors, crashes, freezes:                                                   To Top

    Possible symptoms:
    1. Blue screen of death errors
    2. Computer crashes (i.e. shutdown or restart itself, unstable)
    3. Windows freezes randomly

    Possible causes and solutions:
    1. Virus or spyware infection --> See our 1. Virus & spyware removal service
    2. Windows corrupted --> See our 2. Windows/Mac reinstallation service
    3. Faulty Hard drive --> See our 3. Hard drive replacement service
    4. Faulty RAM --> See our 4. RAM replacement service
    5. Other hardware failure --> See our 19. General part replacement service

  6. My laptop screen is broken:                                                                                                                 To Top

    Possible symptoms:
    1. Laptop screen is broken

    Possible solution:
    1. See our 10. Laptop screen replacement service

  7. My laptop screen is faded, dark (backlight problem):                                                                          To Top

    Possible symptoms:
    1. Laptop screen is faded, dark. You can see some images/logo but it's too dark to use

    Possible causes and solutions:
    1. Faulty inverter --> See our 11. Laptop inverter replacement service
    2. Faulty screen --> See our 10. Laptop screen replacement service

  8. My laptop doesn't charge the battery (laptop still works normally on AC adaptor):                             To Top

    Possible symptoms:
    1. Laptop doesn't charge the battery

    Possible causes and solutions:
    1. Faulty battery --> See our 12. Laptop battery replacement service

  9. My laptop keyboard is damaged:                                                                                                        To Top

    Possible symptoms:
    1. Physical damage to laptop keyboard
    2. Liquid spilt on laptop keyboard

    Possible solutions:
    1. See our 13. Laptop keyboard replacement service

  10. My laptop screen image is distorted:                                                                                                   To Top

    Possible symptoms:
    1. Laptop screen image shows lines, or is distorted

    Possible causes and solutions:
    1. Faulty graphics card --> See our 14. Laptop graphics card repairs/replacement service

  11. My computer cannot connect to the Internet:                                                                                      To Top

    Possible symptoms:
    1. Windows error messages
    2. Connection error messages

    Possible causes and solutions:
    1. Faulty modem router --> See our 18. Onsite Internet troubleshooting service
    2. Wrong modem router configuration --> See our 18. Onsite Internet troubleshooting service
    3. Wrong Internet settings on your computer  --> See our 16. Computer network troubleshooting service

  12. My computer or external hard drive crashed, I want to recover my data:                                          To Top

    Possible symptoms:
    1. Warning messages about corrupted hard drive
    2. Windows cannot boot up
    3. Blue screen of death errors
    4. Error messages when Windows is starting up

    Possible causes and solutions:
    1. Hard drive mechanical failure --> See our 21. Data recovery service for mechanical failure
    2. Hard drive partition corruption --> See our 22. Data recovery service for non-mechanical failure
    3. Accidental hard drive format --> See our 22. Data recovery service for non-mechanical failure
    4. Accidental data deletion --> See our 22. Data recovery service for non-mechanical failure

  13. My laptop is overheated:                                                                                                                    To Top

    Possible symptoms:
    1. Laptop is overheated

    Possible causes and solutions:
    1. Graphics card overheating --> See our 14. Laptop graphics card repairs/replacement service
    2. CPU fan malfunctioned --> See our 15. Laptop CPU fan replacement service

  14. I want to upgrade my computer:                                                                                                         To Top

    Possible symptoms:
    1. Not applicable

    Possible solutions:
    1. Upgrade to Windows 7 --> See our 17. Windows 7 upgrade service
    2. Computer hardware upgrades --> See our 20. Computer hardware upgrade service

  15. My computer problem is not listed here:                                                                                             To Top

    See our 23. General computer services

Step 2. Know the price                                                                                                                             To Top

1. Virus & spyware removal $99.00 10. Laptop screen replacement $99.00
2. Windows/Mac reinstallation $129.00 11. Laptop inverter replacement $99.00
3. Hard drive replacement (inc Win/Mac install) $129.00 12. Laptop battery replacement FREE
4. RAM replacement $49.00 13. Laptop keyboard replacement $49.00
5. PSU replacement $79.00 14. Laptop graphics card repairs/replacement $199.00
6. Laptop power socket repairs/replacement $159.00 15. Laptop CPU fan replacement $159.00
7. Laptop power adaptor replacement FREE 16. Computer network troubleshooting $159.00
8. Desktop PC motherboard replacement $129.00 17. Windows 7 upgrade $99.00
9. Laptop motherboard repairs/replacement $179.00    
     
18. Onsite internet troubleshooting $159.00  
19. General part replacement varies depending on parts, to be quoted after we test your computer
20. Computer hardware upgrade varies depending on which component to upgrade, to be quoted
21. Data recovery for mechanical failure varies depending on damage on hard drive, to be quoted
22. Data recovery for non-mechanical failure 0gb to 10Gb (data recovered to DVDs) $99.00
10Gb to 50Gb (data recovered to an external hard drive) $129.00
50Gb+ $159.00
23. General computer services to be quoted or used with hourly rate, please contact us for pricings

* Prices are GST inclusive and does not include hardware, software, or parts. Prices are subject to changes without notice

Step 3. Book for service                                                                                                                         To Top

Ready for a Smart Repairs service for your computer? You can book for services by:

  • We come to you: Please call us during business hour to arrange an appointment. Alternatively you can send us a Onsite Service Request via online enquiry; one of our staffs will call you ASAP to arrange an appointment.

  • Same day or next working day pickup: Please call us during business hour to request a pickup. Alternatively you can send us a Pickup Request via online enquiry; one of our staffs will call you to arrange pickup and return.

    Note: Please have your computer/laptop ready for immediate pickup. We recommend you to use carton box to package your computer/laptop.

We do our best to provide as much information as we can on our website, if you cannot find the answer here please do not hesitate to contact us.

DISCLAIMER: As there can be a variety of symptoms, causes and solutions, we cannot guarantee that the above information is 100% correct. Same problem symptoms can have different causes and different solutions, vice versa. You should consider information on this page as advisory only, it's not a certain conclusion of what's wrong with your computer.

 

 
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